Frequently Asked Questions

HitGaming buys used video games and consoles from sellers across the US and Canada. We pay cash for your physical games and systems, cover shipping, and pay you out via PayPal, Venmo, e✓Check or Mailed Check once we've inspected what you sent. Our catalog covers 28,000+ titles across every major North American platform from the NES through the Switch 2.

You don't need an account to browse the catalog or get instant quotes. You do need a verified account to lock in a quote, generate a prepaid shipping label, and receive payment. Creating one takes about a minute — you'll just need an email address you can verify.

Your account is where everything about your sale lives:

• Generate prepaid shipping labels for confirmed orders
• Track each order from "label printed" through "paid"
• See itemized inspection results and any condition adjustments
• Manage your payout method (PayPal, Venmo, e✓Check or Mailed Check)
• Review your full sell history

We buy from sellers in the United States and Canada. Canadian sellers ship at their own cost, the box must arrive duties paid, and we pay by PayPal in US dollars (Terms 10.12; the full walkthrough: selling from Canada). Alaska, Hawaii, US territories and APO/FPO addresses ship at their own cost too. We don't buy from other countries yet.

Yes. Selling to HitGaming is a binding contract under our Terms of Service, so all sellers must be at least 18 years old. You'll affirm your age when you register an account. We do not knowingly buy from minors.

We buy North American (NTSC) physical games across every major modern platform:

• Nintendo: NES, SNES, N64, GameCube, Wii, Wii U, Switch, Switch 2, Game Boy, Game Boy Color, Game Boy Advance, DS, 3DS
• PlayStation: PS1, PS2, PS3, PS4, PS5, PSP, PS Vita
• Xbox: Original Xbox, Xbox 360, Xbox One, Xbox Series X
• Sega: Genesis, Dreamcast

PAL (European) and Japanese-region copies are not currently accepted. The fastest way to confirm we buy a specific title is to search for it.

Yes — search any console in our catalog for a live offer. Every console listing has its own condition options you pick when adding it to your cart (missing cables, screen wear, worn shells, and so on) — anything on that list is fine to send and simply adjusts your payout. We can't buy modded consoles (custom firmware, mod chips, jailbreaks, or homebrew) or consoles with severe physical damage, consoles with active online bans, or non-NTSC regions — and parental controls must be turned off (no factory reset required). If something's wrong with your console that isn't in its listed options, contact us first, before placing your sell order. See the full console guidelines.

Yes. We buy controllers, Joy-Cons, remotes, nunchuks, memory cards, headsets, adapters, docks and more, across the platforms in our catalogue. Search the item by name and you will see a live cash offer, the same way you do for a game.

Accessories are priced item by item, because the things that go wrong differ so much from one to the next: a stick that drifts, a frayed cable, corroded contacts, a part that should be in the box and is not. Each item’s card lists the faults that matter for that specific item, and ticking one adjusts your offer on the spot, so the number on the card is the number we work from.

Light dust and light wear are fine, we clean everything. Items that need heavy cleaning take one 50% cleaning deduction, and so does a dirty or sticky battery compartment. On a few types, such as headsets and microphones, heavy dirt on the item itself means we can’t buy it; the item’s card says which. Corrosion in a battery compartment means we can’t buy the item. Please do not send items that cannot be cleaned (permanent stains, marker, dye): we can’t buy them.

If your accessory has a problem that is not on its card, message us before you ship it. A fault not being listed does not mean we can take it.

No. We only buy physical media — cartridges, discs, and their original cases. Unredeemed download codes, season passes, currency cards, and digital-only purchases are not eligible, even if the code is still valid.

No. We only buy authentic, original retail releases. Reproduction cartridges, bootleg discs, fan translations on aftermarket hardware, and counterfeit copies are rejected on inspection. Return shipping for a rejected counterfeit is the seller’s, like any item that isn’t as described, under our Returns Policy. Knowingly sending counterfeits is a violation of our Terms of Service.

Not sure about yours? Our guide shows how to spot a fake game, system by system.

Yes — many limited and collector's editions have dedicated entries in our catalog. For these, the original outer packaging, sleeves, and pack-in items count toward Boxed condition. Missing inserts will drop the offer toward Loose. If you can't find your specific edition in the catalog, the base game is still buyable at its standard tier.

We handle bundles by itemizing each game individually. Add every title in your collection to the cart at its actual condition — the system will quote each one separately and combine them into a single shipment. We don't pay flat per-pound rates or "mystery lot" pricing.

Our offers are driven by live market data, refreshed frequently. We track recent sold-listing data across each title and condition tier, then set our buy price as a percentage of current market value. Because the market moves daily, the price you see today may differ from the price you saw last week.

Prices in the catalog update continuously as the market moves. Your offer is locked when you complete checkout. Anything sitting in your cart is still a live quote, so it can shift up or down before you commit. Once you check out, that price is your Locked Quote for the 14-day shipping window, as long as your items arrive in the declared condition.

Yes. Found a higher cash offer from another site that buys games? Use our Price Match page (Match in the menu): upload a screenshot of their offer and we'll do our best to beat it. We usually reply within one business day with a counter-offer you can accept.

• New: Factory sealed, unopened. Original shrinkwrap intact, no dents or punctures.
• Boxed: Original case included, with disc or cartridge present. Manual is optional — it does not need to be included for Boxed pricing.
• Loose: Just the cartridge or disc — no case, no manual, no inserts.

The Condition Guidelines page has the full breakdown of what we expect for each tier.

1. Search the catalog and add each game at its actual condition.
2. Check out to lock in your quote, then drop the package off with the carrier within 14 days.
3. Pack your box and submit its weight and dimensions on your order page within 14 days to unlock your prepaid shipping label, then ship.
4. We inspect the shipment when it arrives.
5. You get paid via PayPal, Venmo, e✓Check or Mailed Check.

For orders shipped from any US state except Alaska or Hawaii, with no battery items: once you've packed your box, log in to your order page, weigh the sealed box, and measure length × width × height in inches (see “How do I weigh and measure my box?” below). Enter those numbers and we create your prepaid shipping label — USPS or UPS ground; we choose the carrier for your box — right on your order page: print your box slip, tick the confirmation checkbox, and the label appears below it. Most labels are ready within minutes; some orders are held for a quick review and get their label within 1 business day.

Print the label on plain paper, tape it flat to the top of the box, and drop it off where your label email says — a Post Office, or a UPS Store or Access Point, depending on the carrier on your label. Got a USPS QR code instead of a printable label? There’s nothing to print — take the box to a Post Office counter and they’ll print the label for you. Save the tracking number in case you want to follow the shipment.

Battery-item orders of $50 or more get the same free label — always UPS Ground, with a printable Battery Shipping Kit. For sellers in Alaska, Hawaii, US territories, or military addresses, and for orders under $50, we email shipping instructions instead of a prepaid label. See the battery-item and non-contiguous questions below.

You have 14 days from checkout (the day you place your order) to drop off the package. Your Locked Quote stays valid the entire time, as long as your items arrive in the declared condition. If you need more time, the easiest path is to cancel the order and re-list when you're ready.

The order auto-cancels and the locked quote expires. There's no penalty — you can re-list the same items immediately at whatever the current market price is. (That price may be higher or lower than what you originally locked in.)

Sellers in Canada: add your carrier and tracking number within 14 days; once it’s added there’s no deadline (Terms 10.12).

Payment is sent after inspection. Once your package is delivered, it gets in line for inspection. We inspect orders in the order they arrive and usually start within 2 business days. Inspection takes 2 to 7 business days depending on the size of your order (a large order with lots of games, or several consoles, can take the full 7), and your payout goes out within 2 business days after that. Business days are Monday to Friday, not counting holidays. Your order page shows your timeline, and we email you when inspection starts. PayPal and Venmo payments usually show up in your account the same day we send them. A Mailed Check usually arrives 5 to 10 business days after we send it.

Pick any of:

• PayPal - sent to the email address you provide, and we cover PayPal's fee for sending it
• Venmo - sent to the mobile number or username of your Venmo account, and we cover the fee for sending it
• eCheck by email - a real, depositable check sent to your inbox. Print it or deposit it from your bank's mobile app. The fastest option.
• Mailed Check - a paper check printed and mailed by our check provider to the US address you give us, at no cost to you. Usually 5 to 10 business days in the mail.

You'll choose your payout method (and provide the relevant email address or mailing address) at checkout. You can change it later from your account before payment is sent. For the full walkthrough of each method, see How You Get Paid.

Selling from Canada? Sellers in Canada are paid by PayPal only, in US dollars. Venmo, eCheck and Mailed Check are for US sellers (Terms 10.12).

Yes. The AI PriceBot reads a photo of your games stacked flat, spines facing the camera, matches every title it can read to our catalog and prices the lot at today’s buy price — in about half a minute, instead of typing them in one at a time. You check the list, fix anything it got wrong in one tap, and send it to your cart.

It is free with a HitGaming account. The photo guide shows how to lay out boxed games, loose cartridges and bare discs so it reads them first time. Photos are kept for 90 days and HitGaming staff can view them, as set out in our Terms.

Yes, if you are a signed-in seller who actively sells to us. Price My List takes an Excel (.xlsx), CSV or text file, or a pasted list, matches every line to our catalog and shows what we pay Loose, Boxed and New, with a link to each game. You can add games to your cart from the list and download it as Excel, CSV or PDF.

Each line needs its platform (in its own column or in the title). A UPC column makes matches exact. Each account gets 300 item lookups a week (each game on a list uses one), and a priced list shows prices for 7 days; after that, press Price again. Prices are only locked once games are in a sell order. Please double-check the matches before you sell.

Light scratching on the bottom is fine as long as the game still boots and plays through. We don't deduct for normal wear. On CD & DVD games (PS1, PS2, GameCube, Wii, Xbox, 360, Dreamcast), repairable light-to-moderate bottom scratching takes no deduction — we resurface those discs in-house. A disc is only ineligible when material is missing: deep gouges you can feel with a fingernail, pits, chips, or cracks. Blu-ray games (PS3, PS4, PS5, Xbox One, Xbox Series X, Wii U) can't be resurfaced — light scratches are fine as long as the game plays, but severe, heavy, or deep bottom scratches that could affect gameplay can't be accepted. Scratches on the TOP (printed side) of the disc, or any crack — including the center hub ring — make the disc ineligible: the data layer sits right under the label and that damage can't be repaired.

Cartridge games: stickers or writing on the label are a 50% deduction — we suggest removing stickers carefully before you ship, because a clean label gets full price. A label that is peeling but still fully attached and readable is 50%, and that tier is only for carts that are otherwise in good condition. Marker or writing on the shell (the plastic, not the label) is 25%; moderate or severe yellowing is 50%; and a cracked shell or a missing, ripped or faded label isn't eligible. You declare one condition per item — pick the most severe one that applies.

Disc games: a sticker on the top of the disc is 50%, but stickers on the case — or even a cracked case — cost you nothing, because we replace cases. Scratches on the playable side are usually fine — we run resurfacing equipment, so most polish out — but gouges, pitting and divots aren’t eligible. The test is your fingernail: run it across the disc, and if it catches in the damage, material has been cut out below the lacquer and resurfacing can’t put it back. Those are returned at the seller’s expense, since it’s something you can check before shipping.

You declare all of this at checkout with a quick condition check per game, so your quote already reflects it — no surprises at inspection.

Every game has to boot and play properly — that's our minimum requirement. If a game arrives non-functional we'll contact you with two options: accept an adjusted (often $0) payout and let us responsibly dispose of it, or have it returned. You have seven days to tell us which. If we haven’t heard from you by then we dispose of the item and release your payout. If you want it back, the return shipping is yours to pay, because every game can be tested before it ships. The same goes for anything else that isn’t as described, like a cracked disc or case that still plays. See the full Returns Policy in our Terms.

Every deduction is itemized on your order so you can see exactly what was applied and why. If something looks off, reply to your inspection notice before accepting payment and we'll review it together. Every reduced or declined item is yours to decide on its own: take the payout for it, or ask for that item back. We only send back items that aren’t as described. If you ask for one back, the return postage is yours: one flat charge for the whole box, taken off your payout. Your payout goes out as soon as every flagged item has an answer. See how we inspect your games, with real screenshots of what you'll see. Full details in our Returns Policy.

Yes — you don't have to cancel the order. We'll inspect it, apply the appropriate deduction (or downgrade it to a lower tier), and contact you with the revised payout. You can accept the new offer or have that specific item returned at your cost, since it isn’t as described. There's no penalty for an honest condition mismatch beyond the adjusted price. Here's what that looks like on your order page.

USPS Ground Advantage or UPS Ground, for every state except Alaska and Hawaii — we pick the carrier for each box and your label email tells you where to drop it off. The prepaid label is created after you submit your weight and box size, and we cover the cost. Using your own label or a different carrier on a prepaid-label order needs our prior written consent.

Free prepaid shipping labels are available in every US state except Alaska and Hawaii, plus the District of Columbia, on sell orders of $50 or more (see the order-minimum question below). Prepaid labels are not offered to Alaska, Hawaii, US territories, or military APO/FPO/DPO addresses. Sellers in those locations may still sell to HitGaming, but must ship at their own expense via any carrier they choose. Postage for these self-shipped orders is not reimbursed.

Yes. The free prepaid shipping label is included on sell orders of $50 or more shipped from any US state except Alaska or Hawaii, based on your locked quote at checkout.

If your sell order is under $50, there's no prepaid label and nothing to choose — you ship it yourself, at your own expense:

• Use any carrier you like, and keep your full payout — nothing is deducted from it for postage.
• Postage is not credited or reimbursed on these orders either.
• Enter a tracking number from your order page once it's on the way.
• You're responsible for any loss or damage in transit — HitGaming's shipping insurance doesn't cover self-shipped packages.

If you'd rather have the free label, the fix is to add another game or two before you check out: once the quote reaches $50 the label comes back automatically. Orders can't be edited once they're placed, so if you've already ordered, email us and we'll see what we can do.

Yes. Every prepaid label includes $100 of liability coverage at no cost. If your locked quote is $100 or less, that already covers the whole order and checkout doesn't ask you anything.

If your quote is over $100 and the order ships on our prepaid label, checkout offers a single upgrade: insure the full value of your quote, rounded up to the next $100 USPS tier, charged at the standard USPS rate table with the fee deducted from your payout. You don't have to work out a number — we show you the coverage amount and the exact fee before you commit. Skipping it means $100 remains the most that can be recovered if the package is lost or damaged, whatever your quote was. Coverage tops out at a $5,000 declared value.

Orders you ship yourself — non-contiguous addresses and orders under $50 — aren't covered by this. If you want insurance on one of those, buy it at the carrier counter; those fees aren't reimbursed.

For shipments on a prepaid HitGaming label, we file any required claim with the carrier and pay you the lesser of the insured amount or your final quote. For non-contiguous and battery-item self-ship orders, you file the claim with your carrier using your tracking number and receipt.

Anything with a built-in lithium battery (Switch / Switch 2 consoles, Joy-Cons, PSP/Vita, 3DS family, wireless controllers with internal batteries) travels by ground only. If any item in your order has a battery, the whole order is a battery order.

From the lower 48 states, on orders of $50 or more: your free prepaid label is UPS Ground and it comes with a one-page Battery Shipping Kit. Here's the flow:

• Pack the order following the steps in our Packing Guide — device powered fully off, padded so nothing can press a button, battery left inside the device
• Print the kit (it's attached behind your label) at 100% / actual size, cut out the red-bordered battery mark and tape it flat on the largest side of the box, next to the shipping label — tape the edges only, never over the mark
• Hand the box to UPS — a UPS Store, a UPS Access Point or a UPS driver. Not a drop box, and not USPS: the label is UPS Ground only

On orders under $50, or from Alaska, Hawaii or a U.S. territory: you ship it yourself by ground — UPS Ground or USPS Ground Advantage, handed to a clerk at a counter, never a drop box, never Priority, Express or air. Postage is at your own expense and isn't reimbursed; nothing is deducted from your payout. Then give us your tracking number at the link we email you.

Never ship a swollen, leaking or damaged battery — contact us instead. Remove any AA/AAA batteries from controllers and remotes.

For prepaid HitGaming labels, we open a claim with the carrier using your tracking number once the package is confirmed lost. We pay out the lesser of the insured amount or your final quote, on top of any partial-shipment payout for items that did arrive.

For orders you shipped yourself (non-contiguous addresses and orders under $50), you ask your carrier to pay for the loss (this is called “filing a claim” — a form on the carrier's website) using your receipt and tracking number; we'll provide whatever documentation you need to support it.

Damage caused by inadequate packing is not covered by USPS and is the seller's responsibility. Please follow the steps in our Packing Guide.

If your tracking shows no movement for 7 days after your first scan, we'll email you a reminder so you can check on it with the carrier. If it's still stuck at 21 days, the package may be treated as lost in transit and resolved via the carrier's claim process described above.

After we inspect your order, yes — item by item. Every item we reduced or couldn’t buy gets its own choice on your order page: take the payout for it, or have that one item sent back. We only send back items that aren’t as described, and the return postage is yours: one flat charge for the whole box, however many items you ask back, taken off your payout. Your order page shows the amount before you choose. See how we inspect your games and our Returns Policy. Items must still be in our possession (not yet recycled or resold).

Before we’ve inspected it — you changed your mind, the market moved — email sell@hitgaming.com and we’ll sort it out with you. Those returns are at the seller’s cost.

If your order has a printed prepaid label: either is fine — hand it to an employee at the carrier on your label, use the drop slot inside, or a USPS blue collection box or UPS drop box if it fits. If you have a USPS QR code instead, take the box to the counter inside a Post Office — the clerk scans your code and prints the label. A QR code can’t go in a drop box.

If your order contains a battery item: hand it to an employee — at UPS for our UPS Ground label, or at the carrier counter if you ship it yourself. Battery shipments never go in drop boxes.

The best way is to weigh your packed, sealed box yourself. No shipping scale? Any of these works:

• Bathroom scale: weigh yourself, then weigh yourself again holding the box, and subtract. Round up to the next pound. Stand on a hard floor, not carpet.
• Kitchen scale (small boxes): set a bowl upside down on it, press Tare or Zero, then put the box on top so you can still see the screen.
• Luggage scale (big boxes): loop a strap or string around the box, or put it in a bag, and hang it from the hook.
• At the counter: many Post Offices and UPS Stores will weigh a box if you ask.

Weigh it packed and sealed, weigh twice, use the higher number, and round up. If you have no way at all to weigh it, the order page offers our estimate as a last resort. It is only a rough guess, so if your box weighs more, the carrier’s charges come out of your payout.

Measure the longest side, the width, and the height in inches with any tape measure or ruler, and round up.

Close enough is fine for the box size. For the weight, round up. We only re-check if something looks way off.

The carrier sets the price when they weigh your box at the counter — typically about $6–$15 for a single small box, more for heavy ones.

Postage on orders you ship yourself — under $50, or from outside the lower 48 — is yours, battery item or not, and nothing extra is taken out of your payout. Battery orders of $50 or more from the lower 48 get our free UPS Ground label instead.

A small slip (about 3 by 5 inches) you print on a regular sheet of paper from your order page. It has your order number and a barcode, so our warehouse knows whose box arrived.

Tape it on top of the box next to the shipping label, and don't put tape over either barcode — scanners can't read through shiny tape. Using a USPS QR code and no printer? Write SELL ORDER and your order number (HG-…) in big letters on a piece of paper and tape that on top instead.

Pack with about two inches of padding on every side (see the Packing Guide). Prepaid-label orders include $100 of carrier coverage automatically, and you can add more at checkout for high-value orders.

If a box arrives damaged, we photograph everything and help with the carrier claim.

Email verification protects both of us. It confirms you actually control the address tied to the account, blocks bots and fake signups, and ensures we can reach you with order updates, label downloads, inspection notices, and payout confirmations. You'll click a one-time link sent to your inbox and that's it — no recurring step.

Yes. You can update your payout method (PayPal, Venmo, eCheck or Mailed Check) at any time from your account, including after an order is placed, as long as the payment hasn't already been sent. Once payment is in flight, we can't reroute it. Sellers in Canada: PayPal only.

Email sell@hitgaming.com from the address on your account and ask us to delete it. There's no delete button in your account settings — we handle it by hand so we can confirm it's really you before anything is removed, and we respond within 45 days. We'll keep records related to any completed sales as required by tax and recordkeeping law, but your personal profile, payout details, and any saved data are removed.

Our Terms of Service cover the legal side of selling to us — quotes, shipping, payment, condition representations, and dispute resolution. The privacy policy is linked in the site footer.

Yes — and it comes from us, not from you. HitGaming buys your items to resell them, which makes your sale to us a wholesale sale for resale. For your records, we provide our resale certificate packet — completed with our Kentucky sales and use tax permit and your business name. Keep it with your sales invoices.

Log in and open the "Selling as a business?" section at the bottom of your Account page. Submit your business name and state, and we'll review your request — usually within one business day. You'll get an email when it's approved, and a Download packet (PDF) button will appear in that same section. The packet is generated fresh each download with your business name and the current date.

No. The packet documents our side of the transaction — that we buy your inventory for resale. We can't advise on your own state's registration or filing requirements, so please check with your tax advisor.

Use the Contact page or reach our support team directly. Include your order number if you have one — that lets us pull up your inspection record, label, and payout status in one shot. We aim to respond to all inquiries within one business day.

Yes — as long as you haven't shipped yet, you can cancel from your account at no cost. The label simply goes unused. Once the package is in the carrier's hands, the sale is binding and you'll need to contact us to discuss options.

For very large shipments (50+ items, or full console collections), we offer a dedicated Bulk Collections submission process — tell us what you have and we'll work with you directly on the lot. For everything smaller, just add titles individually through the normal checkout flow.